Help Desk Associate (Remote) US Timings

HR Prospect is seeking a dedicated and dynamic Help Desk Associate to join our remote team. This role requires working during US business hours, making it ideal for candidates based in the United States.

As a Help Desk Associate, you will be the first point of contact for our clients' technical support needs. Your main responsibility will be to troubleshoot and resolve issues, provide guidance, and ensure a seamless customer experience.

Key Responsibilities:

• Serve as the primary point of contact for all help desk inquiries.
• Respond to client inquiries via phone, email, and chat.
• Troubleshoot technical issues and provide solutions in a timely manner.
• Document customer interactions and issues in our help desk system.
• Provide proactive support and help users optimize their systems and processes.
• Escalate complex issues to higher-level support when necessary.

Qualifications:

• Strong communication skills (written and verbal).
• Experience in a customer service or technical support role.
• Ability to troubleshoot and resolve technical issues.
• Proficiency with remote support tools.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Availability to work US business hours.

Preferred Skills:

• Experience with help desk software and ticketing systems.
• Basic understanding of networking and computer hardware.
• Prior experience working remotely.

Why Join Us?

• Work from the comfort of your own home.
• Join a supportive and collaborative team.
• Opportunity for growth and professional development.
• Competitive salary and benefits.

How to Apply: If you're ready to take on a rewarding role with a forward-thinking company, apply today by submitting your resume and cover letter!

At HR Prospect, we value diversity and are committed to creating an inclusive environment for all employees.